Complaints for North American Service Evaluators in Pasadena, CA

301 East Cordova
Pasadena, CA 91101 | Get Directions

(800) 294-8135

http://www.nasevaluators.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants allege the company engages in the fraudulent business practice of supplying counterfeit money orders to be used in the process of providing mystery shopping services. Respondents complain that they are directed to go to a specific department store and to purchase money grams as part of the evaluation process. They are instructed to remit the balance, less some $150 as their pay, to a third party. All participants claim that later their financial institutions notified them that the money orders were counterfeit and some sustained losses in the tens of thousands of dollars due to the ploy and were obligated to repay their bank including fees and some had their accounts closed.

Complaint Closing Statistics

0 complaints against North American Service Evaluators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

North American Service Evaluators complaints