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North Broadway Auto Sales, Inc. complaints

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131 West New Circle Road
Lexington, KY 40505 | Get Directions

(859) 293-2353

http://www.northbroadwayautoky...

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against North Broadway Auto Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against North Broadway Auto Sales, Inc.

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9/7/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

I had got a 2008 Mercury 2 weeks ago off North Broadway auto sales in lexington ky lot which they had told me it wasn't any problems going on no lights and in great condition but when i finally paid 1800 for it to b taken off the lot when i had rolled the window down or up the radio would blink on and off , a red abs light would pop on and off, the engine light came on and it said service rsc now. when it rained the water was leaking into the fabric all over my ceiling so i took it to the mechanic and he said it was all electrical going on with it but they tried to say it was just the battery and that i had to pay for it plus my payments that they put for every week when it was suppose to be every other week which i had paid the taxes the next week that they had split up, still to be paid every week. They didnt want to do anything when i asked about any problems i had but was very friendly when they wanted to take my money. I took the truck back and they said they not giving me any of my money back because i had to fix whatever going on with the truck and i haven't had it for not even a month. Please help me! Resolution Sought I just want my refund of 1800 back or at least half of it since i didnt keep the truck for the safety of me and my kids. They can keep the one payment i made on it but the down payment i would like back.

Company Response

8/25/2023

Company states: There was nothing wrong with her car and besides that everything is as is!!! Plus she also declined the aftermaket warranty

Customer Rebuttal

8/27/2023

Ofcourse they would say nothing was wrong with the f****** car selling people lemons! I have pictures and videos of what the car was doing but its all good people know about them and actually been knew about them but s*** that was my dumb fault but f*** them they going down regardless of what they talking about they barely get business (as is ) lol you dont do dirt to people and expect to stay in business! Theyll reap what they sow i got something better so they can steal the money its fine but they name is bad and been bad in everybodys books! And if anyone ask me its deffenantly going to get worse! ;)

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