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North Plainfield Nissan complaints

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545 US Highway 22 West
North Plainfield, NJ 07060 | Get Directions

(908) 824-0060

http://www.northplainfieldniss...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against North Plainfield Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against North Plainfield Nissan

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10/25/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/11/2021

I just recently bought a certified pre owned 2018 Nissan Maxima on July 12th 2021. Upon test driving the vehicle I complained to the sales rep about a noise coming from the front end. He explained it was only rust from the breaks. I brought the car back since that day approximately 6 times for the same issue. Each time I received the same as the 1st nose results. They changed the breaks and the rowters, but the problem still exists. The car only has 3'684 miles on. Can you please help me out with this matter. And the overall service was terrible on both sides, the sales as well as the repair shop. Resolution Sought Have them either repair my vehicle properly or upgrade my vehicle without any change in payment status.

Company Response

9/30/2021

We will contact the customer to resolve the issue

Customer Rebuttal

10/8/2021

Still currently dealing with the same exact problems from when I first purchased the car. Nothing has changed and there still avoiding fixing my car.

Company Final Response

10/22/2021

This Daniel Harden the service manager at Nissan of north plainfield. The customer Mr. Cummings has been contacted to correct his vehicle issue. He has an appointment on 10/27/21 at 930am. I will follow up with you after the vehicle is inspected.

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