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North Texas Tollway Authority complaints

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5900 West Plano Parkway
Plano, TX 75093-4693 | Get Directions

(214) 461-2000

http://www.ntta.org

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Total Amount in Dispute:
$221.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against North Texas Tollway Authority closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against North Texas Tollway Authority

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2/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $13.68 Amount Settled: $0.00

Customer Complaint

1/16/2025

My truck was sold in 2021 to salvage company, I received NTTA zip cash toll bill December 2024 and 2nd notice with $10 penalty after I had reported the plate stolen to Dallas Police Department case # 190524-2024. I also filed police report online with NTTA at the time I was notified the tx Farm Truck Plate was being used on a Honda car supported with snap shot picture from NTTA. I called NTTA January 12, 2025 and was informed regardless of Police Report I was still held liable an was told I'll receive more NTTA late notices an additional fees if not paid so I paid the $13.68. Resolution Sought Provide Refund for $13.68. NTTA NEEDS TO VERIFY AN CONNECT WITH POLICE DEPTS TO PREVENT THIS . This likely should be reported to News Stations an Class Action Suite filed in court

1/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $207.36 Amount Settled: $0.00

Customer Complaint

12/12/2023

I don't even use the toll road like this and they are repeatedly sending high invoices. I haven't used it since last year my last bill was $56 now they are sending me this amount for late fees this and that when they have had my toll tag blocked for months. Resolution Sought Clear my name...from the amounts you are claiming I owe for toll.

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