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Northcoast Auto Direct LLC complaints

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9501 Brookpark Road
Parma, OH 44129 | Get Directions

(216) 507-2331

http://northcoastautodirect.co...

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Total Amount in Dispute:
$5,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Northcoast Auto Direct LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Northcoast Auto Direct LLC

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5/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,250.00 Amount Settled: $0.00

Customer Complaint

4/13/2022

I bought a car from here on March 15 2022 was told I have warranty before I left car lot I take car home park it till Saturday until my insurance covers it. Take out that night for drive. I notice check engine light take car back on Monday. I'm told its a misfire. By an employee. He tell me I payed for warranty just 100$ and car will be fixed car still not fixed. I return 2 days later because nothing is being resolved. I'm then threatened to loss my car money and jail police were called Resolution Sought Refund

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