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Northern Connections complaints

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75 Eastern Avenue
St Johnsbury , VT 05819 | Get Directions

(833) 662-6477

http://www.nocoisp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Northern Connections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Northern Connections

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1/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/16/2024

I have been calling this company for months leaving messages practically bagging them to call me back about my internet not working and or only sometimes working I had an appointment back in July to have them come to my house to readjust the satalight so the internet wood work correctly there was no call and no show all you get when you call this company answer machine I pay them $80.00 per month and get shorty internet I have seem on social media that the company has gone out of business but yet they keep taking my money out of my account because I have auto pay Resolution Sought I would like this company to come and fix my internet and to be reimburse me for the lack of internet that they promise when subscription to there services also a phone call would be nice

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