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Northern Indiana Public Service Company complaints

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801 East 86th Avenue
Merrillville, IN 46410 | Get Directions

(800) 464-7726

http://www.nipsco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Northern Indiana Public Service Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Northern Indiana Public Service Company

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8/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

This is the most greed driven electric and gas company I have ever done business with. They charge Gary IN residents higher amounts than any other area in IN. They don't try to help with these high deposit amounts they charge to move or start service I'm just tired of being taken advantage of, and when u talk to them that nonchalant voice you receive on the other end, the lack of care, no help at all. It's really to the point that I will be contacting a lawyer to look further into this company, cause I'm pretty sure I'm not the only one that feels this way about Nipsco. Resolution Sought I want answers.

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