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Northern Kentucky Water District complaints

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2835 Crescent Springs Road
Erlanger, KY 41018 | Get Directions

(859) 578-9898

https://nkywater.org/

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Northern Kentucky Water District closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Northern Kentucky Water District

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

We had spoken with a staff member of SD 1 over a disconnect notice and was told that we could pay the whole bill on May 7th and that our water would not be disconnected we woke up on May first and they shut it off any way Resolution Sought I would like the business to restart our services and accept payment on may 7th like originally planed

5/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

Last month Northern ky water district returned my payment to my bank with no explanation as to why and then added on a late fee with a letter telling me a shut off date for my water. I called and the late fee was waved and I said I would send a personal check. The check took a long time to get there so in the mean time I'm sent another bill with a late fee and a shut off date. I go and pay the bill in-person with cash and a few days later my check arrives and they call me to ask if I would like the check returned or credit to my account. I get my water bill today and my water bill was doubled ironically. I think they are running a scam because this happened to two other people on my street how for some reason there bills did not get paid when they were on auto pay and again charged a late fee and a shut off notice. I would like them investigated I am an honest person and I expect honesty in the businesses I deal with. My bill ironically went up to exactly what I normally pay each month. Coincidence I don't think so Resolution Sought For this to be looked into further and my meter reread and the correction to be made on my bill. They also damaged my credit rating by not accepting payment the first time it was sent to them and when I called nobody knew why. I want an apology. The account is under zhimin xu.

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