Find a reputable business?

Complaints and Resolutions

Northland Chrysler Dodge Jeep Ram complaints

Read Complaints File Complaint View Full Report

14100 Eight Mile Road
Oak Park, MI 48237 | Get Directions

(866) 487-4147

https://www.northlandchryslerj...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Northland Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Northland Chrysler Dodge Jeep Ram

Sort by

6/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

I put my car in the shop. They said it was oil pump and oil pump switch. I paid for it they did the work. When my car got out the shop it was doing same thing. So I took it to a different shop. And they told me it was the engine. They had me pay 1500.00 dollars outta pocket when I didn't need a oil pump or the switch. They misdiagnosed my car had me pay for something I don't need and now they want me to bring the car back to put a engine at 10000.00 dollars. Resolution Sought I want them to cover and replace my engine since they at fault for misdiagnosis my car and trying to get me outta more money

Company Response

6/2/2022

Mr. Pace just purchased his vehicle froma "B" lot recently. He came in for a diagnosis on brakes grinding, engine light on, overheating, won't start without a boost. The only repair authorized was the oil pump, all other repairs were declined. The customer was advised there is oil in the coolant and possible internal engine failure and it is documented in the repair order. Mr. Pace called me and I explained this to him. There was no misdiagnosis, there is a refusal to do the repairs. Mr. Pace also stated he has a warranty but he cannot use it inside of the 30 day purchase window. Shouldn't the selling dealer/lot be the one assisting the customer? A recently purchased vehicle from a business should not need these and other repairs inside of a 30 day window.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile