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Northtown Chrysler Jeep Dodge Fiat complaints

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2020 Niagara Falls Blvd
Tonawanda, NY 14150-5545 | Get Directions

(716) 458-1885

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Total Amount in Dispute:
$672.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Northtown Chrysler Jeep Dodge Fiat closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Northtown Chrysler Jeep Dodge Fiat

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10/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $671.91 Amount Settled: $0.00

Customer Complaint

10/1/2021

Bad brake repair, I complained about noise and crunching sound when I applied the brake pedal, they told me nothing was wrong, I went to a local brake repair shop, they road tested my car. The calipers were not adjusted . Resolution Sought My pads and rotors needed to be replaced only after 2000 miles, cost me 600.00.

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