Find a reputable business?

Complaints and Resolutions

Northwest Bank complaints

Read Complaints File Complaint View Full Report

P.O. BOX 128
Warren, PA 16365-0128 | Get Directions

(877) 672-5678

http://www.northwest.bank

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Northwest Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Northwest Bank

Sort by

1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I went on disability and October 29, 2015 I had been paying on mortgage life and/or disability insurance on a property for 18 years. The payment was asked grow through my account. I lost sight. I had the payment till they were canceling me. I feel lot a claim form and they were denying me. I'm still paying payments on the proper property currently. And I need help with this. They're trying to send me 91 months worth of payments back. And I haven't uncas check. Resolution Sought Pay the property off.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile