Find a reputable business?

Complaints and Resolutions

Norton by Symantec complaints

Read Complaints File Complaint View Full Report

60 East Rio Salado Parkway, Suite 1000
Tempe, AZ 85281 | Get Directions

(650) 527-8000

http://www.norton.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,160.00

Total Amount Settled:
$0.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

9 complaints against Norton by Symantec closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

9 complaints against Norton by Symantec

Sort by

9/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/28/2024

Will not cancel my service. Every other day I get messages that they try to take out a payment. Resolution Sought Cancel my Norton account.

8/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/16/2024

Been trying to cancel my Norton 360 account and there is no way to contact these people. Every time I try all it does is take me to their selling or marketing page . Already tried with third party and about a month later they sent me an email saying that I had to do it in writing or by phone or chat but every time I try it's the same result. I'm 71 years old and probably may be doing something wrong but still I want to cancel my subscription. Enough is enough. Thank you for your help in this matter. Resolution Sought Cancel my subscription

Company Response

8/12/2024

Per customer, thank you, yes it was cancelled. Thank you for your help.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile