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Notarize 247, Inc. complaints

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23600 El Toro Road Suite D385
Lake Forest, CA 92630 | Get Directions

(866) 744-6247

http://www.notarize247.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Notarize 247, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Notarize 247, Inc.

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7/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

6/29/2023

I did a refinance closing for Notarize247 details: Wagner signing, for 10/13/2022, @9:00AM Loan # PMCREF22488490 REFI W/FAX $75.00 Qty: 1 The response I got was: Hello, Please note we are currently behind in issuing notary payments and do apologize for the delay and inconvenience this may cause you. I have included our accounting team on this email to see if they can provide an ETA when they expect to mail out your payment(s) or if payment was already sent. We are working diligently to get caught up and again apologize for this unforeseen delay. Thank you for your understanding. Sincerely, Notarize 247 23615 El Toro Rd X385 Lake Forest, CA 92630 866-SIGN-247 p.866-744-6247 fax.866-550-7247 Resolution Sought I would like to be paid the agreed amount of $75.00 for the successful closing.

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

3/7/2023

They will not send payment for services rendered. I did a signing on 12/6/22 Resolution Sought I want payment asap

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