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Nouveau Resorts Corp. complaints

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2626 East Oakland Park Blvd. 2 floor
Fort Lauderdale, FL 33306 | Get Directions

(800) 454-4771

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Total Amount in Dispute:
$18,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nouveau Resorts Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nouveau Resorts Corp.

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8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

I want to cancel this agreement immediately, and I have asked for their cooperation multiple times. Since buying this timeshare, I have never been able to make any reservations, and I am paying for something I can't even use. I was offered free show tickets and lured into a "90-minute presentation" (it lasted for 5 hours). They said we could stay anywhere anytime and vacation worldwide as timeshare members. The salespeople said if I decided I no longer wanted the timeshare, "We would buy it back from you, no problem." This was a major reason why I finally agreed to buy. I expect them to buy this back from me as promised. The terms were misrepresented, and I was not told that my maintenance fees were going to be increased every year. This timeshare has caused nothing but financial harm. There is no value to this timeshare, and when I have called their offices, their employees are very rude. I am voiding this agreement right away, and I also expect full reimbursement for all I have paid. Resolution Sought I want all of my money back, every penny.

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