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NRV Property Management & Sales, Inc. complaints

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331A West Main Street
Radford, VA 24141 | Get Directions

(540) 320-5622

https://www.nrvpropertymanagem...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against NRV Property Management & Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against NRV Property Management & Sales, Inc.

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7/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

I moved in to an apartment managed by the new river valley property management and we we're promised high speed internet (all tenants will vouch) that we have barely had any internet in the 2 years I've been here. Resolution Sought Explain. Be held accountable for their misleading.

Company Response

7/8/2022

We manage for multiple property owners. The owner of this property did offer wifi as an amenity in the beginning. We have made several calls to the provider in the past to get the internet issues resolved as we were notified of them and the provider as a whole has just failed to provide adequate internet throughout the entire City. Due to their inability and the amount of complaints the owner decided to withdrawal internet from the future leases. Once the final lease expires, internet will NO LONGER be provided. Tenants will be responsible for providing their own internet from August 2022 forward. How can the management company be held accountable when we aren't the ones that actually provide the internet? We made multiple phone calls to the provider on multiple occasions. If tenant is looking for someone to blame, solution is no longer providing internet. Problem solved.

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