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NTB Credit Card complaints

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P.O. Box 9001006
Louisville, KY 40290 | Get Directions

(888) 867-5658

http://www.servicecentral.acco...

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Total Amount in Dispute:
$1,163.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NTB Credit Card closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NTB Credit Card

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1/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,162.92 Amount Settled: $0.00

Customer Complaint

12/9/2021

I visited NC National Tire and Battery 4845 W. Wendover Avenue, Jamestown, NC on 7-26-21 and I was told that I would need a new condenser, compressor, refrigerant and system recharge. I had a friend pick me up and take me home and the job was finished the next day. The Technician told me to bring the car back if I had any problems. On October 14, I called NTB Jamestown and was told that the Tech didn't work there anymore and I was referred to NTB Guilford College. I called them and they said they didn't have a machine to work on AC's. Next, I called NTB Customer Service and they made an appointment for me in High Point, Monday, 10-17. When I arrived, I was told that the AC Tech was out sick and they didn't know when he would be back. I contacted NTB Customer Service Tuesday, 10-18 to request a refund. They said that I needed to try another NTB and then request a refund. I was told to call NTB on Battleground Avenue. The Manager (Miller), made an appointment for me for 11-1 at 11 am. The Tech said he didn't see me in the computer but he would look at it. My Mom and I waited 2 hours only to be told the Condenser wasn't condensing and he made an appointment for Friday, 11-5, 3 pm. I called Customer Service 11-1 and was told that I refused service. I said that wasn't true and that I have an appointment for 11-5. My Mom and I drove 1 hour & 30 minutes to get there and waited that long only to be told they couldn't fix my car. Customer Service gave me incident #392-6201. Resolution Sought I would like a refund.

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