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Nu 2 U Auto World complaints

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395 Blackwood Clementon Road
Clementon, NJ 08021 | Get Directions

(856) 258-5293

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Total Amount in Dispute:
$14,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nu 2 U Auto World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nu 2 U Auto World

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12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $14,500.00 Amount Settled: $0.00

Customer Complaint

11/9/2021

My wife and I had financed a 2004 Nissan Quest from this dealership. Not only did we over pay but we also had to get repairs done at the same location and had to pay extra fees for those repairs. We had no credit and needed a vehicle so we paid the owner what was asked of us. We just recently found out about the await against the owner of the car lot. Resolution Sought Reimburse us for the outrageous cost of the vehicle we paid off.

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