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Nu 2U Appliances complaints

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5017 West Capitol Drive
Milwaukee, WI 53216 | Get Directions

(414) 873-6828

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Total Amount in Dispute:
$1,138.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Nu 2U Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Nu 2U Appliances

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10/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $638.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

On August 5, 2023 I entered the business and was sold a washer and dryer 638 is what I paid in cash. On Saturday August 6, 2023 nu 2 u appliances delivered the washer and dryer. They took my old washer and dryer which they both still worked was just small. They hook my appliances up and showed me that it washed and the dryer dried even though it had check sensor. Well after they left and I went to put the load of clothes nu2 u appliances asked to get to show me it worked. August 11, 2023 I received a second set. August 18, 2023 still worked as a code check sensor continue the dryer saying check sensor. August 25, 2023 it was stop drying. August 29,2023 I contacted nu2 u appliances I told them that I would have my brother look to make sure the exhaust was clear and I'll call back if I need someone to come out. Called again on August 31,2023 explained it's still not working.nu2 u scheduled a repair September 2,2023 between the hours of 1-7 pm. I received a call from nu2 u repair guy at 9:30 pm. My daughter is 15 years old and the store was closed at 6 pm. On September 6, 2023 at 9:24 pm he called and hung up. They put a stamp in red on the receipt no refund. My first day couldn't use it for almost a week. Two weeks I got to use the second appliances. They've done it prior 4 other complaints same problem. In least in a month two washer and dryer need to replace. I want my money back so I can go buy me working appliances. Resolution Sought Refund me my 638 because day one the appliances didn't work. I gave them the opportunity to correct the problem they did for two weeks. I don't want to have to go through switching appliances every two weeks for a whole year when the warranty runs out.

11/24/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/21/2021

In February I purchased a stove and fridge from them. My fridge is already leaking and the freezer went out causing all of my food to go bad. They refuse to come look at saying my warranty already went out. I spent a lot of money there. Resolution Sought All I want is for them to come fix it.

Company Response

11/12/2021

Company states; Please be advised that we were unable to locate this customer in our system. Also, note that we did try to contact the customer via phone and the number provided is not in service. We would like for the customer to provide additional information or contact us directly, so we can try and resolve her complaint in an timely manner. Thank you, Nu 2U Appliances - Owner

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