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NU Car Rental complaints

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20307 Terrabianca
San Antonio, TX 78258 | Get Directions

(877) 535-7117

http://www.nucarrentals.com

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Total Amount in Dispute:
$1,505.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against NU Car Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against NU Car Rental

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4/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

Tried to scam us for previous damages on rental car, tried to scam on toll road and insurance charges and charged more for what they advertised Resolution Sought Business restructured and/or shut down due to poor business practices

7/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,251.31 Amount Settled: $0.00

Customer Complaint

7/7/2023

I rented a car through Priceline for 10 days. I paid $553.46 and it stated for small car or company's choice. I asked the salesman if I could have an SUV. He said he would do an upgrade for 50 off. I told him I do not need insurance since I am already covered. He said he would just add minimal insurance for things not covered. The total I saw in the electronic device he had me sign was $697.85. So after subtracting what I already paid, I should have owed $144.39. But I was charged the additional $697.85 on top of the $553.46. I have never paid so much for a rental car in my life. I should have read the fine print, but I trusted the salesman and thought I was getti g a 50 discount. He scrolled up on the device so that all I saw was the $697.85 and I signed it. Plus I was charged for anextra day and returned it a day early. They wouldn't help me online since my email is in my husband's name even though I gave them all of the info and we have the same last name. When I called, i was told that I didnt bring it back before 8am so I couldnt get a day refund. I paid the extra day before 8am though. I was duped and lied to and ripped off. Resolution Sought I would like a refund for the $553.46 that I had already paid for this rental. I would also like a refund for the day early that I returned it.

Company Response

7/12/2023

Thank you for bringing this to our attention. As for your concern, may we have the following so we can further investigate with our Supplier? 1. Signed Rental Agreement 2. Final Invoice/Contract ? If you don't have these documents, please provide us with the following instead so we can pull up the correct account. 1. Confirmation # ending in NU 2. Pickup date/time 3. Primary driver's name 4. Pickup location/Destination Airport

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