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Nu-Red Cab Inc complaints

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6 May Street
Worcester, MA 01610 | Get Directions

(508) 792-9999

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Total Amount in Dispute:
$66.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Nu-Red Cab Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nu-Red Cab Inc

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9/18/2023

RESPONSE: No response term assigned Amount in Dispute: $66.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I hired the taxi company because I was stranded at a medical providers out of town. I paid for the ride via phone using my credit card. I asked for a receipt, but the driver had none. I have been trying to get that receipt, because I can get reimbursed--but ONLY if I have a paper receipt. The credit card bill statement is not acceptable. I have tried weekly, phoning the taxi 1 to 2 times per week. At first, they kept telling me to call back...after, or before certain times. Then, they kept telling me NOT to call. I just want the receipt...the one I originally had requested on the night of service. Resolution Sought I would like for the cab company to simply mail me my deserved receipt.

Company Response

9/18/2023

Per consumer, There is a mix up. Company emailed me the receipt. September 18, 2023

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