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Nucar Tarbox Hyundai complaints

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3665 Quaker Lane
North Kingstown, RI 02852 | Get Directions

(401) 826-1500

http://www.ucartarboxhyundai.c...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Nucar Tarbox Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nucar Tarbox Hyundai

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3/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/23/2022

I financed a used car from the dealership almost two weeks ago. And have yet to be able to pick up the vehicle due to them "waiting on the title, waiting on the registration, an error with my insurance, ect." They have given me conflicting reasons and have been outright lied to about when it would be ready. With them originally assuring me it would take 2 or 3 days at most. Resolution Sought I would like to be able to pick up my vehicle that I have financed and put money down on.

Company Response

3/1/2022

To shed some light on the out of state registration for Mr. McDevitt his insurance company sent us an insurance stamp with a date of 2021 rather than 2022. We informed his insurance agency as well as Mr. Mcdevitt of the mistake. As a result and delay of his insurance company correcting this issue in a timely manner, the registration was ultimately pushed back a few days. As far as the title concerns we had the title the day he bought the vehicle so I do not know where those claims arose from.

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