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Numark Industries complaints

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200 Scenic View Drive #201
Cumberland, RI 02864-1847 | Get Directions

(401) 658-3131

https://www.numark.com/

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Total Amount in Dispute:
$290.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Numark Industries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Numark Industries

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2/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $290.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

I purchased two Numark NDX500 DJCD players on 12-10-2020 on Amazon. One of them had a issue booting up which displays as Boot Finish on the display screen. I went to the Numark website, where there was a fix for the problem which is to re-install the firmware for the piece of equipment. They have the firmware for download on the site so I downloaded it, re-installed it and it resolved the problem however it created another problem. Now the CD will not eject and is stuck in the player. The piece of equipment is out of warranty so they told me I have to get it serviced, which I would have to pay for. The firmware did correct the first problem but caused another one, which I DO NOT FEEL THIS ISSUE SHOULD BE MY RESPONSIBILITY. I need some advice to see if I have a legitimate complaint. Resolution Sought Provide the correct /updated firmware or give explicit instructions on how to get this piece of equipment working again the way it suppose to. I should NOT be responsible for this due to the fact that this was their solution to the problem which they have posted on their website.

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