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Numotion complaints

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3130 Terrace Street
Kansas City, MO 64111 | Get Directions

(800) 500-9150

http://www.numotion.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Numotion closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Numotion

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9/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/29/2022

My son is in a wheelchair the two front wheels are broken off. Numotion came out to the house look at the wheelchair. Put in the order for parts the wheelchair been broke for over a year ago when one wheel was hanging now both wheels are off completely. He fell out the wheelchair at his funeral. They give us a date to come out to fix it and when the date come they come and say they need to order another part every time they come out to the house. Resolution Sought Please come fix the wheelchair this is not healthy for him he cannot roll anywhere.

5/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/2/2022

This whole debacle started with needing a new charger because mine went out. The technician came out and said well you qualify for replacement parts for this and that. Pretty much making my 5 year old chair almost new. Well guess what....the technician BROKE MY CHAIR!!!! I limped it around the house as best I could until it completely died. Then they tried to fix it again and its down again!!!! I don't have any other chair to use. I am permanently reliant on my chair due to my MS. I have been stuck in bed for what seems like for most of the year this has been going on. When the parts came in I should have been FIRST on their schedule but NOOOOO!!! They keep canceling. This has caused me to loose muscle tone and I have pressure sores and am Severely depressed. Thanks NuMotion!!!!!! Resolution Sought Penalties of some kind.

Company Response

5/11/2022

Company states: We have been in contact with the customer within the last couple of weeks, and we sent a loaner chair as of May 11, 2022, and we picked up her chair for repairs. If the customer needs us to issue a more detailed response, she would need to sign a HIPAA release form. The customer many call our office to get a form, (860) 970-5604.

Customer Rebuttal

5/12/2022

Yes they have started the process and dropped me off a loaner chair. Thank you NuMotion for getting this taken care of!

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