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Nuvision credit union complaints

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7812 Edinger Avenue
Huntington Beach, CA 92647 | Get Directions

(800) 444-6327

https://nuvisionfederal.com/

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Total Amount in Dispute:
$4,982.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nuvision credit union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nuvision credit union

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8/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,982.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

I set up my account on may 22 and deposited the minimum of 25$ to start my banking and checking account and thats all i had in my account . But a few days after i was received alerts from my card that i turn on just in case something ever happens and i got some many transactions done from my account that I haven't even done because i been at home now banks saying i owe 4,982 $ and i never in my life had that much money i dont even make that money or i never used it banks should be doing a full investigation cause i didn't authorize none of my charges Resolution Sought I want my account closed or either my information that was use unreachable because i tried plenty of times to see where the money left too that i no I didn't make them transactions I also have receipts as dates when I was getting alerts on my phone when I'm sitting at home. And I'll try to call the bank or email the bank and no one picks up and I have to leave my number for someone to call back and no one never called back.

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