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NVB Contracting, LLC complaints

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10432 Balls Ford Road
Manassas, VA 20109 | Get Directions

(703) 335-5893

http://nvbcontractingllc.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NVB Contracting, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NVB Contracting, LLC

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10/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

9/22/2021

NVB Contracting replaced our roof and all was fine UNTIL THEY PICKED UP THE FINAL CHECK. The roof started leaking about two months after they were paid. It took over 6 months for them to come out a look at the problem - and only after repeated promises to show up (and not showing). They finally showed up after I threatened legal action; their guy confirmed that, yes, the roof is leaking and, yes, they need to fix it. That was two weeks ago and I'm still waiting on them to schedule a date to fix. Obviously, a company that schedules and repairs roofs as its business doesn't need two weeks to schedule. Resolution Sought I want this company to fix the leak and the damage the leak has caused.

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