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NYSEG complaints

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P.O. Box 5224
Binghamton, NY 13902 | Get Directions

(800) 572-1111

http://www.nyseg.com

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Total Amount in Dispute:
$16,595.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against NYSEG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against NYSEG

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11/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,573.00 Amount Settled: $0.00

Customer Complaint

10/11/2025

One leg of my electric went dead. i called NYSEG they came and checked the pole and said it was my problem. So i hired an electrician to find the problem. The problem was not detected so after two weeks i rented a ditch digger to dig up the line and install a new line. When the got to the pole there were two lines that had been nicked by the people who had put in a new telephone pole. i have made several attempts to contact NYSEG to file a complaint,and got no where. please help me. Resolution Sought I would like my 2573.00 back i am 76 years old and i need the money

8/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $88.10 Amount Settled: $0.00

Customer Complaint

7/18/2025

Consumer did an overpayment in May, she called right away when the overpayment was made. She was told she would get a refund of the overpayment. A supervisor at that time agreed to return the overpayment. At the end of the phone call the refund was supposed to be $88.10, and to date no refund has been issued. Three times she was promised a refund check she was told it was issued and she never received it. As of this morning, she was hung up and got the run around. She is now told that it will be credited to her account. Customer needs her money because the bill needs to be paid by her daughter and have proof of payment by her to your company, therefore having the overpayment credited does not work in her case. Consumer wants her money returned. Resolution Sought Consumer wants her money returned.

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