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NYSEG complaints

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P.O. Box 5224
Binghamton, NY 13902 | Get Directions

(800) 572-1111

http://www.nyseg.com

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Total Amount in Dispute:
$16,511.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

18 complaints against NYSEG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
18	Unanswered

18 complaints against NYSEG

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $417.05 Amount Settled: $0.00

Customer Complaint

3/11/2024

I called nyseg because I had a bill due for $451.82 due on 3/10. After I paid my bill for that amount I then get another bill due for 3/30 for $417.05. I called and asked why I'm getting billed twice in one month and they said because they put the one bill on hold because they had to manually enter the solar credits or whatever and they are charging me twice in a month which they have charged me every month anyway and I have paid so I've never had a month where I didn't pay and they always explain things so confusingly and it's sounding super shady because they wanted to put things in this way it's my responsibility to payalmost $900 in a month??? I've had multiple issues with them since last year and my bills have never made sense since and I keep asking for them to explain it to me and what they tell me doesn't add up Resolution Sought I want them to give me a more simplified bill because I'm no mathematician and I have no idea where they are getting these numbers or these random charge dates. It's ridiculous!

4/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,348.91 Amount Settled: $0.00

Customer Complaint

3/6/2024

Why is it ok for a monopoly like nyseg to exist. I have been paying for a few months now to catch up back pay 50 bucks a week. When spoke with a rep was told I was making well below the income needed for a 3 member household so I was about to do a budget plan of 83 and some change a month. Which mind you I was paying a little bit more than that the last couple months to get caught up. Today I'm out on my job an hour away I get an alert from my security camera nyseg driver pulls up sits in his car no attempt to make contact backs out of the driveway then the power goes out. All around shady business.. so I call and am told I have to pay 700 to get my power back on(ended using the money to fix my car to do pay) then told it'll be 24 hrs .... so mean while it's going to be below 35 tonight and I have a 7yr old that is suppose to suffer through the night. All around this company is shady and they should not be able to charge obscene amounts especially for a small trailer in the middle of a trailer park Resolution Sought Turn my power back on just as fast as they sneakily turned it off

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