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Oak Lawn Happy Hyundai complaints

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9121 South Cicero Avenue
Oak Lawn, IL 60453 | Get Directions

(888) 531-4185

http://www.myhappyhyundai.com

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Total Amount in Dispute:
$1,023.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Oak Lawn Happy Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oak Lawn Happy Hyundai

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1/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,023.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

In November I purchased a SUV from Happy Hyundai in Oak Lawn, Illinois. I paid $500 as down payment and I also had to get full coverage insurance which is $143. I havent even had my vehicle for 3 months yet and im already having problems. I already paid for my note which is $523 a month. I have a "happy" package which they recommended just in case if anything happens or maintenance. I also have a warranty as well. Now a week after I purchased my vehicle i needed a new battery. Ok they fixed it not problem. But now I needed a Nox Sensor and they recommended me to leave my car with them. I told them ok and they said 2-3 days. Its been 8 days. No loaner vehicle, only rentals through enterprise and they only pay a certain amount while I pay for the rest. Every time I call the service department they tell me my part isn't there or they not answering their phones AT ALL. Im not getting any answers or help its like im fending for myself with 3 kids and a elderly grandmother and im the only one that is employed. How am I going to work, pay bills, and pay this car note if I don't gave transportation. Then no loaners. Im really hurt and disappointed and scared to lose my job. Resolution Sought Either help me get a loaner or give me a different SUV that will run better with no problems. I have no transportation at all.

Company Response

1/18/2022

This complaint was handled by Dee the GSM on or around 1-7-2022. The car was fixed and we waived the deductible. If you need any further assistance please contact us. Thank You

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