Find a reputable business?

Complaints and Resolutions

Oakes Buick GMC complaints

Read Complaints File Complaint View Full Report

3200 Main Street
Kansas City, MO 64111 | Get Directions

(816) 482-3861

http://www.oakesbuickgmc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Oakes Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Oakes Buick GMC

Sort by

4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I purchased a car from Oaks Buick GMC in Kansas City Missouri. They have had multiple issues with this car beginning with. We never got credit for the thousand dollar day down payment that we did and it only took us making multiple calls to get it attached then when I go to Register entitled my car there's a lien on my car that they did not know about so now my tag is about to expire and I am going to incur another day off of work so three total and $25 for every day over the 20th. I have emailed or called. They really called me back or email me back. I have to call multiple times to get a hold of someone. There's only one person who has been able to help me and try to get this remedied has been great but the rest of the people working at Kia GMC I've been rude and disrespectful. This is a stressful experience and the fact that there was a lien on the car regardless of if it was their fault or not should've been dealt with immediately and caught by their finance department and failure to do so has caused me time and money. Resolution Sought I want them to make this right and cover any payments that they have caused me. I would also like them to recognize if they messed up on this and so that other customers don't have to deal with this. I would also like to have something written that is apologetic and owning the mistake. They could also reimburse all the gas that I've had to use and days I've had to take off to deal with this situation.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile