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Oakhurst Metals complaints

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6310 San Vicente Blvd. Suite 300
Los Angeles, CA 90048 | Get Directions

(855) 200-5383

http://oakhurstmetals.com

Monday-Friday: 8AM-5PM

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Total Amount in Dispute:
$560,578.00

Total Amount Settled:
$0.00

Complaint Experience

27%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against Oakhurst Metals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

11 complaints against Oakhurst Metals

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6/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $59,000.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

My funds were transferred to Oakhurst metals and when I tried to cash out the money had disappeared. Resolution Sought I would like a refund.

10/17/2022

RESPONSE: No response term assigned Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

I purchased metal with Oakhurst Metals and they took my money and cut contact. I see that there are others this has happened to. Please contact me if you are reading this and have been scammed by Oakhurst Metals. Resolution Sought Get my money back.

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