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Oakley Incorporated complaints

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4000 Luxottica Place
Mason, OH 45040 | Get Directions

(800) 733-6255

http://www.oakley.com

Customer Care: M-F 6am - 6pm (PST)
Walk-In Warranty: M-F 7am - 6pm (PST). Saturday: 9am - 4pm

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Oakley Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Oakley Incorporated

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4/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

3/25/2022

I got new glasses in 2020.after I got them I had to return them to the store in Wooster Ohio. The lenses kept coming out. They would put bk in until I was told there is nothing they can do. I called a corporate office in Mansfield and was told I had to take it with the store I got them from. I went back 2 days later and there was a sign stating store went out of business. I then called corporate store again and was told nothing can be done since store closed. I waited till I need new glasses and went to the pearl vision store in Medina and asked if they could at least put the lenses in a different frame since they told me the lenses were too big for the frames and that is why they are popping out. They can't do it I was told cause they didn't make them. I have been emailing corporate but couldn't get an answer till I told them I would no longer be getting glasses there and I was contacting the BBB. I got an email and was told they will get back with me in 5 days. I waited 2 weeks then emailed again and waited another 9 days and was told they can't help me even tho that store in Wooster was a corporate store. I just want the lenses put in a frame that will keep my lenses in. plz help. Tyvm Resolution Sought Give me new frames that the lenses fit into so I don't loose them.

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