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Oakridge Estates complaints

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8336 Oak Ridge Highway
Knoxville, TN 37931-2439 | Get Directions

(865) 693-7533

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Oakridge Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oakridge Estates

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11/16/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/12/2022

These people have been harassing everyone in this business. They made claims that they can tow a vehicle from your private lot with private drive for an expired tag or if the vehicle is inoperable. How can they get away with theft of property when the vehicle is on a private lot in a private drive. Resolution Sought They need to stop harassing people in their private lots when the issues are not of their concern. I'd like an apology and them to really think about what a private lot is. They still believe they have rights to do as they please after leasing a lot out.

Company Response

11/4/2022

Oakridge, MHC, LLC enforces its community rules and regulations in accordance with the law.

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