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Oakwood Property Management LLC complaints

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701 West Hefner Road
Oklahoma City, OK 73114-6836 | Get Directions

(405) 848-1989

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Oakwood Property Management LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oakwood Property Management LLC

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3/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

On 2/2/2023, Oakwood Properties filed an illegal eviction claiming I was behind on rental payments for the period of November 2022 thru January 2023. I have receipts of on time payments from my bank and a leisure written by Oakwood Properties confirming payments. Oakwood Properties staff deducted late fees and filing fees from on time rent payments to decease or fraud court documents to show negative arrears on several low income or families. I saw handwritten lists of tenants being defrauded by Oakwood Properties. Resolution Sought I would like the administration of Oakwood properties to properly review their records and bring reconciliation to these accounts.

Company Response

2/23/2023

Company states; It is stated in all of our leases that rent is due by the 1st and late after the 5th. At that point, per the Statues of the Oklahoma County Clerk's office a 5 day notice is sent to the tenant and the property legal process of eviction proceedings begin. Ms. Woods alleges that the court documents that were processed by Oklahoma County Clerks office and the judges that made rulings on the cases were "illegal". In each and every court that is filed in eviction court in the State of Oklahoma, court clerk staff exanimate all documents that are filed that pertain to the case, for errors or discrepancies before the judge makes a ruling and signs off on the case. If there are any discrepancies or errors, the court staff, judge or legal representative brings it to our attention and the necessary adjustments must be made to the documentation before the judge will sign off/make a ruling on the case. Once a ruling is made on the case, then notes are placed in the tenant file, and we proceed according to the judgment. Respectfully, submitted, Oakwood Property Management

Customer Rebuttal

2/23/2023

I have put in a 30 day notice to vacate the property. I will be moving by March 6, 2023 . The issues with records of payments were not resolved. I have recently reviewed comments and complaints for this company. It was shocking to see so many bad reviews. I believe I have made the best decision for me and my family.

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