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Oath, Inc. complaints

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Dept. 5771 PO Box 65101
Sterling, VA 20165 | Get Directions

(800) 827-6364

http://www.oath.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

5 complaints against Oath, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Oath, Inc.

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2/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

My emails disappeared this am Feb 16, 2024. I tried to get help retrieving them. Was told would have to pay a premium to talk to tech. I have been with AOL for 18 years. These emails contained both personal and important information. Please help if you can Resolution Sought Get emails restored. I think the company should be responsible when error on their end. I can attest I did not nor would not delete important info. The guy I could barely understand, He seemed more like a salesman than customer service. I will not pay for AOL's errors.

Company Response

2/20/2024

The AOL Team has received the details of this complaint and will reach out to the user to investigate and assist further.

Customer Rebuttal

2/21/2024

Per customer, everything has been resolved.

2/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

For the last two weeks I have been getting the run around from AOL regarfing deleting sub email accounts no longer in use. The company has also double charged. for certain services. Trying to resolve problems take up to four hours on the phone. There have been times it takes more than two weeks to resolve problems as I have been told that the are not able to see account to provide answers. When asked why they can not see account, there is no answer except to call on another day. I have been calling on different days and get the same dumb answer. Resolution Sought I want the sub email accounts deleted and to change screen name. I also want financial compensation for the issue not being corrected.

Company Response

2/15/2024

We have reached out to the member with step by step instructions on how to delete their account. Along with how to contact us if they run into issues. We have not heard from this member.

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