OC AutoCarpets reviews

I'm sorry to hear that you were unsatisfied with your carpet kit. In regards to your particular order, please understand that based on the photos you provided, the manufacturing plant did say that the carpet you received does look correct. They are recommending that you attempt installation by starting with the carpet that is molded for the tall brace at the rear of the cab and work your way forward. Most of the excess material will be on the outer sides, therefore it will need to be trimmed. If you attempt the installation advice the plant manager at the manufacturing plant is providing, it should resolve your fitment issue. If it does not, and you would like to send me some photos of the carpet inside the vehicle showing the install advice was attempted, I can forward those pictures to our manufacturer for review. Unfortunately without the photos we have no way of validating that your carpet is defective. If you do not want to proceed with this option, we only have one option moving forward. We can call tag this carpet for you, meaning UPS will be by your location to pick this up from you and take it back to the manufacturing plant. Once the manufacturing plant receives it, it will go through an inspection process. The inspection process involves the manufacturer putting the carpet you received back into the mold to see if there was any error made during production. If they can determine that there is a defect and the carpet you received is incorrect, then we will issue you a full refund. However, if the manufacturer confirms that there is nothing wrong with the product you received, then your product will be restocked, and we will issue you a refund minus a 30% restocking fee and the return freight both ways per our returns policy documented on the website. Please allow me to provide you with some insight regarding the differences between OEM and aftermarket carpet kits. OEM carpet kits are what came in the vehicle originally and are only produced by the original dealership at a much more expensive cost. Aftermarket carpets, like what we sell, are molded to fit the floor pan of the vehicle, but all cuts, holes, and trimming are left up to the installer in order to ensure a perfect fit. This is standard in the aftermarket industry. In addition, some details might differ from the original carpet, like the vinyl heel pad or backing. Our manufacturer, Auto Custom Carpets, is the leading manufacturer in the industry here in the United States and they have the highest quality standards in the industry. They get as close to OEM as possible. We have repeat buyers from auto upholsterers, restoration shops and end users who purchase and install our carpet kits everyday and are very happy with the finished product. We pride ourselves on customer service at OC Auto Carpets and are here to be your advocate. Please let us know if you would like us to proceed with our manufacturer to have the carpet picked up and inspected. We sincerely appreciate your cooperation in the matter and your business.