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Ocean Harbor Insurance complaints

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PO Box 451119
Sunrise, FL 33345 | Get Directions

(954) 587-2299

http://www.pearlholding.com/co...

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Total Amount in Dispute:
$165,142.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

5 complaints against Ocean Harbor Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

5 complaints against Ocean Harbor Insurance

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7/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $132,242.00 Amount Settled: $0.00

Customer Complaint

6/25/2025

I pay full coverage for my car insurance and on April 4, 2025 I was involved in an accident which someone hit me and did not have insurance. My insurance will not pay the full amount to fix my car. Resolution Sought I just want my car fixed and be free from their Car Insurance.

Company Response

7/10/2025

We are unable to identify the consumer or their claim from the information provided. The consumer should reach out to their adjuster with any supplement inspections, estimates, etc. that they may have to verify the cost of repairs, and the supporting documentation will be reviewed accordingly. Thank you.

7/23/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $132,242.00 Amount Settled: $0.00

Customer Complaint

6/25/2025

Company Response

7/10/2025

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