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Ocean Newport Chrysler Dodge Jeep Ram complaints

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310 West Main Road
Middletown, RI 02842 | Get Directions

(401) 846-2323

https://www.oceannewport.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ocean Newport Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ocean Newport Chrysler Dodge Jeep Ram

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

I bought my 2020 Jeep Cherokee on June 1st 2023 , with 55,578 miles on it ( it also had the 84 months 100,000 mile certified wrap warranty ) It went back to the dealer 2 weeks later for not starting . Couldn't find an issue and I took it home for a few months and barely drove it more than to the corner store . Fast forward to sept I started driving it more and wouldn't start sept 23,2023. We tried jumping it wouldn't last more than a day . Bought a new battery still didn't matter . Dealer couldn't get it in till the following week to the dealer . Was down from sept 23rd till October 18th . Broke down again nov 3rd , towed it in and dealer had it till Nov 15th . Got it back & broke down again Nov 27th at my oncology appt and I had to wait for them to have it towed from 11:30 am till 6pm in the drs parking lot and they had it till dec 20th picked it up dec 20th and broke down again on dec 22nd and I had to have it towed to the dealer ship . They had no vehicles so I had to rent one 2 days before Christmas. I bought the wrap warranty on this vehicle so it is under warranty, it's exceeded the amount of repairs and days out of service .I need a reliable car to get back and forth to work , drs appts etc . We have a scan tool at the house so my brothers scanned the car every time and it's always the same codes that pop up and we have all those scans saved . Multiple videos of the car acting up Resolution Sought I'd like them to take the vehicle back and give me my down payment and my trade in difference

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