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Ocean Pacific Water Systems complaints

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1641 East Sunset Road B111-112
Las Vegas, NV 89119 | Get Directions

(844) 436-3744

http://www.oceanpacificwatersy...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ocean Pacific Water Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ocean Pacific Water Systems

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3/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/31/2022

Consumer alleges your company is refusing to take responsibility for damages caused due to wrong installation of the water system. Consumer had a water softening system installed in his home in August 2020. About a month ago they discovered that under his house, a water hose was leaking water. This water hose was part of the installation of the water system and there is water all under the house. When he called to report the problem he was told that it was installed incorrectly and that it was supposed to be attached to a drain. Your company offered to repair the hose problem however refused to take responsibility of the damages. From what customer can see there is already mold under the house due to this problem. Consumer want your company to take responsibility and repair all the damages his leaking hose caused under his property and or provide your company's insurance information to file a claim through your insurance. Resolution Sought Consumer want your company to take responsibility and repair all the damages his leaking hose caused under his property and or provide your company's insurance information to file a claim through your insurance.

Company Response

3/16/2022

Company states; I had one of our installers go out and take a look and the leak or damage is not due to our system. Thank you,

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