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Octapharma Plasma, Inc. complaints

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10644 Westlake Drive
Charlotte, NC 28273 | Get Directions

(704) 654-4600

http://octapharmaplasma.com/do...

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Total Amount in Dispute:
$5,460.00

Total Amount Settled:
$0.00

Complaint Experience

56%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against Octapharma Plasma, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

16 complaints against Octapharma Plasma, Inc.

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1/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/8/2025

Their hours of operation clearly state 7am to 7pm cst. Yesterday I arrived at 6:45pm cst and was turned away by the female manager due to a lack of employees. Thats not my problem she let others in just ahead of me, it was bitter cold on this evening as well. I'm a loyal customer and should not have been treated in such a shabby unprofessional manner. they should compensate me for my loss donation fee and my travel expense and the inconvenience of the whole situation Resolution Sought read the above!

4/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/19/2025

I visited The memorial Drive location of oaf Ama. Jeryl P. Was at the front desk. I gave him my date of birth and he pulled up my information and saw No issue with My donating that day only making reference that I would be considered a new donor in a few weeks in April if I wanted to wait to get more because he said that today I would only get $25(Which that pymt amt sounded untrue) he then had a call on his phone and excused himself asking the other rep Quona To take over for him for a minute as he took the call. When he came back, he looked at the computer and said oh is that a deferral? As just seeing it is not having been there before when he looked. Quona then started reading me what the manager from the Beaufort highway location had written as a reason to defer me. Almost every word was false, including the data On my donations. I had reported multiple times the data issues and the unhealthy patient practices that were being done and allowed. The manager Candice Britt., Is well aware of many of the discrepancies she saw in the computer and ignored and then when I ask questions about my health and And the irregularities she made the thread if I continued, she would remove me from donating. The person at the memorial location then said something else that I don't think was right Resolution Sought Recognize these bad practices that were reported. And investigate to give accounting of what prompted these practices. And decide what type of compensation would be appropriate.

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