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OEM Auto Parts US LLC complaints

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377 Valley Road, Unit #2576
Clifton, NJ 07013 | Get Directions

(609) 888-6101

http://www.oemautopartsus.com

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Total Amount in Dispute:
$1,240.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against OEM Auto Parts US LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against OEM Auto Parts US LLC

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7/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

6/21/2023

I was looking for a engine Online For my 2014 Chevy Camaro I was contacted by OEM auto parts Iabout an engine they told me they had for $900. I sent in the money and was giving a due date no later than Friday June 9th 2023. After they received the money they stopped returning my phone call And only reply to text They refuse to refund my Money And now will not contact me at all I have the text messages and the proof I gave the money Resolution Sought My desired outcome is to get my money back

9/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

8/18/2022

I sent this company a check for $250 on June 6, 2022, for a car part that they said they had in stock and would ship immediately. It now Aug 16. They never shipped the part. I have asked for a refund of my money, but they have not agreed to do anything to resolve this issue. Since it has been over three months, I no longer need the part. I just want my money back. Do not try to do business with this company. You will regret it. Resolution Sought Refund my money!

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