Find a reputable business?

Complaints and Resolutions

Office Depot complaints

Read Complaints File Complaint View Full Report

6600 North Military Trail
Boca Raton, FL 33496 | Get Directions

(561) 438-4800

http://www.officedepot.com

Contact location for store hours.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,143.00

Total Amount Settled:
$388.00

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

9 complaints against Office Depot closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

9 complaints against Office Depot

Sort by

3/10/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $363.00 Amount Settled: $363.00

Customer Complaint

2/9/2024

I ordered a laptop in store on 1/29/24 that was to be shipped overnight to my house. On 1/30/24 I never received the laptop and I called the store only to find out that it was lost on the truck and it would take a few days for them to issue a new one. I asked them to cancel the order, I immediately received the confirmation of cancellation and I was told within 3 business days I would see the refund. It has been 7 days and when I call the store they just tell me that I have to call the 1800 number. When I call the 1800 number they just keep telling me how sorry they are and they need to escalate it but O still haven't received my refund. Resolution Sought Refund the laptop for the order that was canceled.

Company Response

2/26/2024

Hello Business Consumer Alliance Team, Thank you for forwarding our customer’s complaint. We have reached out to the customer directly regarding this matter. We can confirm that two credits for the total amount of $362.93 has been issued to the customer's original method of payment. These credits were for the laptop and the 2-year protection plan purchased on 1/29/2024. We have also provided reference numbers for each of the credits that can be provided to the customer's financial institution should they need assistance in locating the credits. Please let us know if we can be of any additional assistance with this matter. Amber King Executive Customer Relations Office Depot Case # 240225-003593

1/29/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $17.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

I was told over the phone by Zoe that I could return my item with no receipt. She said her manager Cody approved it. I drove 20 min to return it. I paid over$17 for it. I was given back $12 because the item is now on sale. Then I was given a store credit card. I explained I want told that. She said that's all they could do. I spoke again to Cody who asked Zoe in frount of me. "Did you tell her store credit?" Her response was " I think I did" I then called corporate and spoke to Nerida who said she would call the store. Q0 min later she comes back on the phone to tell me they won't do anything about this. The whole time a smoke alarm chirping in the background. I then asked for a manager. She refused. Then said he was in a meeting. Then said I cpuld wait 2 min on hold. Afterb15 min on hold she hung up on me. I know she did because I went to a survey. I gave all 1s. The store door I also stuck which us a fire hazard. I gave Cody another chance to make it right and he refused. I asked for his manager. He gave me the store phone number as Gerardo wasn't in today. As I was walking out of the store he yelled my manager will tell you the same thing. While multiple customers stared at me. Resolution Sought Refund the money that I paid in cash. Have the manager Cody apologize

Company Response

1/24/2024

Dear Business Consumer Alliance, Thank you for allowing us the opportunity to address the customer's concerns. We have been in direct contact with the customer and was able to successfully address the complaint. Sincerely, Executive Customer Relations Case 240114-003967

Customer Rebuttal

1/26/2024

I received cash in the mail for a refund. Thank you. Please speak to staff on how this was handled. Thank you

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile