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OFS Solid Waste Services Inc. complaints

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15002 South Drive
Channelview, TX 77530-3920 | Get Directions

(281) 457-2705

https://www.ofssolidwaste.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against OFS Solid Waste Services Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against OFS Solid Waste Services Inc.

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9/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

The waste pick-up broke the wheel off trash can 3 weeks ago. I complaint the same day they ask for picture which I sent. They said they would sent to management. The 2nd week I was told some one in accounting would call me. No ever did , I went to business. I was told they did not give trash cans to district 47 and I could rent one. They broke my trash can and I would like for them to replace wheel at the very least. They broke it, and should at least fix it Resolution Sought They could at least replace wheel or replace trash can. Nothing more nothing less

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