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OG&E complaints

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PO Box 24990
Oklahoma City, OK 73124 | Get Directions

(405) 272-9741

https://www.oge.com/

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Total Amount in Dispute:
$275.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against OG&E closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against OG&E

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4/19/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $275.00 Amount Settled: $0.00

Customer Complaint

3/13/2026

I had called one day because i havent seen no bills and found out my account had been turned off due to someone portraying as me..So they cut off me electric..And now want me to [pay anogther dwepoisted when i ;paided alreadt i wekill lose m yhyousing voucher i should not hav eto pay another depoist due to your mistak, my food is spoiled i am out here with no car trying to help please fix yalls problem Resolution Sought To dropp the depoist

Company Response

4/7/2026

Our company Legal Team reached out directly to consumer and resolved the issue

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