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Oklahoma Gas & Electric Co. complaints

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PO Box 321
Oklahoma City, OK 73101-0321 | Get Directions

(800) 272-9741

http://www.oge.com

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Total Amount in Dispute:
$1,001.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Oklahoma Gas & Electric Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Oklahoma Gas & Electric Co.

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

Trying to get service started at a address in Fort Smith. They won't turn on service needed lease agreement. The guy I rented from doesn't do leases he just rents it. So I got to come up with lease agreement, now they won't turn it on, cause they accept month to month leases. Resolution Sought I don't want their service they can keep it.

11/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/24/2023

I am writing this complaint against my electric company provider OG+E due to the fact that they have no sort of competition with the electric provided in my area my current bill is at $1000.00. I am living in a 2bd apartment and i am not there most of the day my mother is there in and out and my daughter is now in school with that being said there is no reason my bill should be $300 a month for these last 4months. Resolution Sought I would love for this company to get some competitive electric provider in my area, or for the OG+E company to quit going up on the prices and charges that are not possible to quit appearing on my bill. Because my bill has not ever been this high it is like pay your bill and do not eat or eat and do not pay your bill. If I don't pay my bill it gets shut off and all my food goes bad. Like we need another electric company provider in my area fort smith Arkansas in a serious way!!

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