Find a reputable business?

Complaints and Resolutions

Ohio Edison Company- A FirstEnergy Company complaints

Read Complaints File Complaint View Full Report

2800 Pottsville Pike PO Box 16001
Reading, PA 19612 | Get Directions

(610) 921-6474

http://www.firstenergycorp.com...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,405.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against Ohio Edison Company- A FirstEnergy Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Ohio Edison Company- A FirstEnergy Company

Sort by

10/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $164.96 Amount Settled: $0.00

Customer Complaint

9/22/2023

On Sept. 5th (6th) called Ohio Edison to turn off utilities to 776 Donald Avenue Akron OH 44306. I called 3 times a total of 4 calls 11:27, 11:32, and 12:38am. I wanted to change address / do address change. My bill was 143.66 now they want 164.96. That my utilities were to be shut off 776 by Sept. 7th. They didn't shut off the utilities until September 16th. I'm 55 years old and just can't pay that amount I'm or I was on pip. They are spoofing ot coupling my bill. Sincerely, Regina Barham Aka Gina B. Resolution Sought My bill to be the correct amount. PIP 133.00

Company Response

9/29/2023

Good afternoon, On 9/28/23, a company representative contacted and spoke to Ms. Barham. The representative advised Ms. Barham that there is now a final credit on the account of -$51.69. The representative confirmed her mailing address, the customer did not have time to go over the final bill date. Ms. Barham stated she was just pleased the account is closed and nothing is due. Thank you.

10/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

9/14/2022

I called on 9/12/22 to Ohio Edison 800-633-4766 to end service in my name on 9/13/22. I spoke with Bryce from customer service and he stated that I could get a medical certificate signed by my physician, to help with the $2700 balance I will owe. I stated to Bryce that I did not have a medical condition, and he stated, it doesn't matter, it could be for anyone in the house. I stated to Bryce that I was NOT GOING to have my physician LIE about a medical condition. It is illegal and immoral. I was then transferred to Nikki in the service department. I told her I needed the electric turned off in my name as of September 13, 2022. She stated she would note that service ends September 13, 2022 and I asked her if my son, WHO OWNS THE HOUSE can put it in his name, and nikki stated, yes as long as he calls before 6pm today, September 12, 2022. My son, WHO OWNS THE HOUSE, called around 5:00pm to Ohio Edison 800-633-4766 and was transferred several times regarding starting electric at his address. He and I spoke with Lauren, Keesha, Holly (Supervisor) and Jennifer (Manager ext 52265) and ALL DENIED my son, the owner of the house, electricity service, until I paid my balance of $2700. They DISCRIMINATED against my son, bc he is associated with me. So that means, anyone who is associated with this address or myself will be DENIED ELECTRICITY bc I owe a bill. My son and I are 2 different people, we have 2 different social security numbers, birth certificate, license number, YET JEN Resolution Sought Allow my son access to electricity in his OWN HOME. Not discriminate and illegally punish him for being "associated" to me.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile