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Ohio Roofing & Exterior Concepts complaints

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6833 Clark State Road
Blacklick, OH 43004 | Get Directions

(614) 324-3737

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Total Amount in Dispute:
$9,928.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ohio Roofing & Exterior Concepts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ohio Roofing & Exterior Concepts

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3/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,928.24 Amount Settled: $0.00

Customer Complaint

2/2/2024

The above named company that replaced my roof has refused to provide a invoice of services provided. I have tried several times to resolve this issue. Tried to contact the owner by phone and text messages. The owner replied "talk to my attorney ". The attorney sent a letter requesting an excessive amount that was never discussed verbally or in an written estimate. I already paid the contractor $5700+ in the beginning of the process. Resolution Sought Want the business to provide a detailed invoice (description) of the total services rendered

Company Response

2/27/2024

The customer has been provided an invoice on multiple occassions along with a complete insurance scope breakdown. This customer entered into a written contact and we worked with the customer's insurance company. The insurance company has paid all of the monies under our contract to the customer, however, the customer has failed to tender the payment for the work performed. The customer initially tendered a payment from the insurance company of $5720.00 to get materials delivered and the job started, however, upon completion the customer stated he had spent some of the monies and wanted to make payment arrangements and would begin with sending a partial payment of $4000 via certified mail, yet he did not make this payment nor any others. Ultilmately, we were forced to turn this matter over to the legal system for collection, Nonetheless, again the invoice has been provided by and through legal counsel. Given the situation is in litigation, we will defer all additional communications to be handled through the appropriate court proceedings.

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