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Oil Station complaints

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1480 Route 38
Hainesport, NJ 08036-2976 | Get Directions

(609) 267-1010

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Oil Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Oil Station

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1/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/23/2024

I never never complain about a business but I think others should be aware. I went to oil station on 12/14 to get an oil change. This is the first time I did not go to the dealership to get my oil changed and my car is a year and a half old. They charged me $101. It was fast service. I drove around a little bit I went home and oil was pouring out of my car. I tried to go back but they were closed and don't open again till Monday. I just went to Mavis tire on 12/15 at 9 am and they told me that Oil Station broke my gasket and I had a major oil leak. I was very lucky to get it fixed because if not my engine would've seized. Do not go to them. I will be visiting them on Monday for a full refund. I do recommend Mavis Tire on route 38. I am really thankful for them because they fixed oil station's mistake I went this morning to complain. I didn't have my receipt from Mavis but I did have what the mechanic wrote out. I was told it was a Kia problem. I was also told I had an attitude!! I have never complained about a business in my life. They would not refund me. Please save yourself the hassle and go to Mavis!! Resolution Sought I want a refund

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