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O'John Roofing complaints

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517 Rantoul Lane
Lake Mary, FL 32746 | Get Directions

(407) 613-4717

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against O'John Roofing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against O'John Roofing

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10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

I have this individual come out to fix a leak in my roof in one of my back bedrooms he said he fixed it the first time about 2 weeks later it rained again and it was leaking he came back two other times and so this is not fair that I have to come back for free while recently when it rained for 3 days it's still leaking and he was very rude in a text to me I asked for my money back and I said I have cameras to show that you weren't on my property , his response was I don't give an f about your cameras or what it shows. Resolution Sought I want my money back so I can go hire a real professional that will fix my roof before it caves in.

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