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Oliver Tri-County Heating & Air Inc complaints

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11234 Lake Crest Drive
West Burlington , IA 52655 | Get Directions

(319) 759-3023

http://www.olivertricountyheat...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Oliver Tri-County Heating & Air Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Oliver Tri-County Heating & Air Inc

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1/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

Last February we bought a new furnace from Oliver's heating and cooling. In November the next year we turned on the furnace and it only put out cold air. When had the vents checked they were fine. We then had the maintenance people from our trailer check the furnace. They said the metal outside vent was not sealed. We called Oliver. He came and said the metal vent came unsealed and caused water to get inside the furnace. After 3 weeks he replaced pressure switch. The furnace was still not fixed. It only pushed out cold air. We continued to call him letting him know it wasn't working. He would say he was going to come then never showed up. It has been a month since we first got a hold of him. I am on a fixed income disability. The furnace has a warranty. Resolution Sought Our heater being fixed.

Company Response

12/28/2021

I went up last week and took care of this. It was a mess understanding. I had a few people calling me on this and one told me that it was heating, but a few registers was cold. I apologize for any confusion on my part. I told the home owner if she had any problems to make sure she called. Also, on roof vent was the wind that caused it not being installed wrong.

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