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Ollie's complaints

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899 Grafton Street
Worcester, MA 01604 | Get Directions

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ollie's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ollie's

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5/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

I was getting followed and harassed by a person that was watching their store I guess and I tried to tell the manager the manager screamed at me and told me that he's not responsible for my safety and his store always and Grafton Street and I was trying to be very nice to let him know this lady even followed me in the bathroom and if she did not work for him then why would one of his employees point her out and tell me to ask her for help he literally screamed at me and told me there's nothing he can do about it his words were quote unquote when you walk around Worcester are you safe no don't worry about my store whatever happens in my store is not his problem defend your own self that's what I was told Ollie's on Grafton Street by the manager he literally said that to me to my face and I can prove it this is the manager and he's a man I was shocked no one that I'm disabled Resolution Sought Your manager is very nasty to customers he screamed at me and told me it's not his problem he don't care about my safety and his store because I was getting harassed and followed by one of his employees thinking I was stealing he screamed at me literally and so when you walk around Worcester are you safe while you're not safe in my story either by the manager was told to me and I was coming to him for help that's all I was doing

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