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Olson Autos of Courtland complaints

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133 Zieske Road
Courtland, MN 56021 | Get Directions

(507) 354-8634

http://www.olsonautocourtland....

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Olson Autos of Courtland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Olson Autos of Courtland

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11/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

10/25/2023

So I went to this dealership to have an engine harness put into my vehicle I'm kinda savy as well with vehicle so I bought some parts giving they were in need of replacement saving them to time and saving myself the headache later. I went to pick the vehicle up drove it for about 3hrs called Olson's and said this isn't right so they volunteered to look the vehicle over I stood outside the watching the tech observe the vehicle what I didn't c him doing was touch the boot pulling anything out 30mins later pulls around says it was fine this is important information just cause what comes next driving the for about 2 more weeks it was getting so I reached again they set another appt but the day b4 everything came apart i recently ?? discovered what was wrong with vehicle work could've been done improperly part could've been I know this I've seen this but they deny any responsibility I had to argue with store manager to get him to even look at it but he has also stated that he is not liable for any other damage that could've been cause something like a transmission which we all know r very expensive but could've been caused by this repair I have asked them to fix this but given the part is directly inserted into transmission this worries me I brought the car down there it had no transmissions issues the owner keeps coming with excused like ur car has been very badly damaged as in body and frame I said that's not ur job mechanically this was running Resolution Sought Repair my to the fullest b4 this incident even if a transmission is needed

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